Ticket Purchases, Refunds, and Privacy Policy

Ticket Purchase Policy:

Payments are accepted via On the Stage, our ticket sales website. Tickets that are requested by email will be reserved once payment is received. DO NOT MAIL CASH. Payment must be received within 3 days. If payment is not received within 3 days the tickets will be released. All ticket reservation payments are to be made BEFORE the day of the show. The only exception is in the case of a walk-in at the time of the show, IF there are tickets remaining. In this case we accept cash or check. You may also purchase from the website with a credit card on your mobile device.

Group Rate Tickets:

We offer a group rate on parties of 20 or more with one payment . Please contact the office for details. admin@thebrecksvilletheatre.org

Refund Policy for Ticket Purchases:

All sales are final. Except in the case of a canceled performance, there will be NO REFUNDS. Exchanges may be made for the same production with at least 24-hours advance notice to the box office. No exchanges can be made from one production to another.

If a ticket is returned to the box office at least 15 minutes before curtain, the cost of that ticket may be listed as a tax-deductible donation in your name.

Refund for Inclement Weather Policy:

In the event of a show cancellation by The Brecksville Theatre due to inclement weather, The Brecksville Theatre will exchange your tickets for another performance. If you are unable to attend one of the remaining shows, a refund of your tickets is an available option, but we ask that you consider supporting The Brecksville Theatre by either accepting vouchers or making a contribution to the theatre in the amount of your tickets. If neither of those options is acceptable, we will be happy to refund your tickets.

In the event that The Brecksville Theatre has the performance, but you cannot attend due to weather The Brecksville Theatre will exchange your tickets for another performance (if available) or provide vouchers for an upcoming production of your choice. In order to exchange your tickets, please call the Office at least three hours before the performance and arrange for the exchange. No refunds are available if the performance occurs as scheduled

Refund Policy for Education Classes:

Registrations are fully refundable until two weeks before the start of any class. If your registration is cancelled less than two weeks before the start of the class, a 10% administrative fee will be withheld from your refund. No refunds of any kind will be given after the first day of class. In the event that The Brecksville Theatre cancels the class, all registration fees will be refunded to your original method of payment.

Refund Policy for Camps:

Due to high demand and the limited availability of camp session openings, hiring of staff, purchase of materials, etc. all fees are non-refundable.
In the event that The Brecksville Theatre cancels the camp, all registration fees will be refunded to your original method of payment.

Privacy Policy:

The Brecksville Theatre knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. The information we learn from customers helps us personalize and continually improve the customer experience with The Brecksville Theatre. This notice describes our privacy policy.

Information You Give Us:

We receive and store information you enter on our website or give us in any other way with the exception of highly sensitive data such as credit card information. We use secure, third party providers such as Eventbrite, Braintree, and PayPal to process credit card information but no credit card information is stored in The Brecksville Theatre files, or accessible from the third party providers we use. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, improving our site, and communicating with you.

The Brecksville Theatre considers information about our customers an important part of our business, and we do not sell it to others.

If you have any concern about privacy at The Brecksville Theatre or www.TheBrecksvilleTheatre.org, please email a thorough description to admin@TheBrecksvilleTheatre.org, and we will work to resolve it. Our business changes constantly. This notice may change also, and use of information that we gather now is subject to the Privacy Notice in effect at the time of use. You should check our website frequently to see recent changes.

Entertainment Book Coupons from Brecksville Little Theatre

Since these coupons were not issued by The Brecksville Theatre, we are unable to process them in advance through the box office, or on our website ticketing software. However, we will happily accept these coupons on the day of the show during box office hours if seats are still available.